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Author Topic: How's *that* for customer service? [Locked]
Stormyblade  3 stars
Posts: 550
Registered: 2001-12-20 03:22:54
Around the middle of last year, I got a new Crock Pot to do chili, chicken stew, etc in - one of the ones that lets you do 4 or 6 hours on high, and 8 or 10 hours on low. Well, the black finish on the inside of the crock started to dull despite us washing it in only warm soapy water and using a dishrag - no scouring pads, Brillo pads, or anything that would scratch it. I wrote to Crock Pot to ask what to do to get the finish back and they are shipping a brand new replacement unit, at no cost! They didn't even ask if it was still in warranty (although I did have to fill out the "date code" - a 3-digit code stamped on the plug) or ask anything about what had happened.

Needless to say, I'm rather impressed with Crock Pot - it's only a $40 unit, but, still...

 

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regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
I would not want another one, I use brillo on mine all the time and it is rock solid for years now. Probably not that brand.


*Butt yes that is some amazing customer service to replace one pos with a new pos.

 

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Self Appointed Smart Ass - Level 80
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-Eps  3 stars
Title: I Love Boobies. And Butts, too!
Posts: 771
Registered: 2007-5-30 21:33:21
Just the type of thing i love reading about.

 

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regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
THATS A CROCK!!

 

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Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
-Foxy-  5 stars
Title: Moderator
Über Brat

Posts: 6,565
Registered: 2002-5-29 21:46:17
cool beans stormy

 

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NonOffensiveName  3 stars
Title: Touching people in special places all day long
Posts: 830
Registered: 2001-10-7 19:39:14
-Foxy- posted:

cool beans stormy

no its warm beans, cause theyre sending a new crock pot..get it?! get it?!?!

 

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A: A whore that likes attention
-Foxy-  5 stars
Title: Moderator
Über Brat

Posts: 6,565
Registered: 2002-5-29 21:46:17
lol non

 

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Long suffering vassal to Xarkath, U.P. - Forever and ever
Fallen_daemon  3 stars
Posts: 761
Registered: 2001-7-28 16:34:29
nice story, will read again.

 

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Itab  4 stars
Title: I
Posts: 1,020
Registered: 2006-2-20 07:38:15
Bioware sent me a new computer after tor broke my old one. Twice.

 

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AkagiyamaMissile  4 stars
Title: Lord of the Lactose Intolerant
Posts: 3,975
Registered: 2003-4-22 07:39:44
Itab posted:

Bioware sent me a new computer after tor broke my old one. Twice.



 

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