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Author Topic: Outpost Tech Support Opinion [Locked]
Taliesihne  4 stars
Title: Wind on the Deep Waters
Posts: 1,117
Registered: 2004-2-19 04:47:59
Ok, so I recently got a new gaming rig. It died Monday night. Last night it was determined that one of the sticks of RAM went bad - the company I bought it from is sending me a new one.

However, it is crappy RAM so I am looking at upgrading to something more suitable (RAM is cheap right now).

It's a Gigabyte board with a single dual channel DDR3 1600 setup (one pair of memory slots).

I check the Manual included from the manufacturer and it states it holds 16GB of Memory. It also directs me to the website to check for memory compatibility.

I go to Gigabyte's website and the online documentation states it holds 8GB of system memory. The compatible memory listing does not list a single 8 gig stick of RAM.

If it were you, which one would you believe?

(Please note, I did send an email to Gigabyte, but will be really surprised if they answer.)

 

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Walker_ID  3 stars
Posts: 673
Registered: 2002-5-29 10:20:09
wtf kind of gaming rig has only 2 memory slots?


p.s the company shouldn't even be sending you just 1 stick of ram....they should come paired

 

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Clackdor  1 star
Posts: 163
Registered: 2001-9-21 12:10:52
You made your mistake when you bought the rig.

To mitigate, buy 2x 4GB sticks of name brand, gaming RAM appropriate for your system.

 

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Manegarm  4 stars
Title: European Imperialist Good Guy
Posts: 1,964
Registered: 2003-8-11 10:01:52

 

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Taliesihne  4 stars
Title: Wind on the Deep Waters
Posts: 1,117
Registered: 2004-2-19 04:47:59
It is paired. Note I said it has one Pair on memory slots. As in 2.

And yes, I'm looking at Corsair Vengence or the Ripper blades.

But 16 or 8?

here is the board btw:

http://www.gigabyte.us/products/product-page.aspx?pid=3967#ov

 

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Jesus saves, Allah protects, and Cthulhu thinks you'd make a nice sandwich
First comes smiles, then lies. Last is gunfire. -Roland Deschain, of Gilead
Walker_ID  3 stars
Posts: 673
Registered: 2002-5-29 10:20:09
Taliesihne posted:

It is paired. Note I said it has one Pair on memory slots. As in 2.



Taliesihne posted:

one of the sticks of RAM went bad - the company I bought it from is sending me a new one.

 

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You can't outrun Darwin
Taliesihne  4 stars
Title: Wind on the Deep Waters
Posts: 1,117
Registered: 2004-2-19 04:47:59
Yeah, and?

I have 2. One went bad. They are sending me a new one to exchange with the bad one. Same make\model as the working one.

 

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Jesus saves, Allah protects, and Cthulhu thinks you'd make a nice sandwich
First comes smiles, then lies. Last is gunfire. -Roland Deschain, of Gilead
ZigmundZag  4 stars
Title: Grammar Nazi
Posts: 1,211
Registered: 2002-3-25 23:03:00
They're not socks. You don't throw away the good one when one goes bad...you replace the bad one.

I suppose when you get a flat on a new tire you believe the mechanic when he tells you it's time to replace all four of them, too?

 

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RHWarrior  3 stars
Posts: 770
Registered: 2009-9-30 18:42:12
Individual RAM sticks usually work just fine even if not "paired", espeicaly with normal timings.

I'd ask Gigabyte support, very strange that manual says one thing, webpage another.

 

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Taliesihne  4 stars
Title: Wind on the Deep Waters
Posts: 1,117
Registered: 2004-2-19 04:47:59
I sent Gigabyte an email RH. But mobo manufacturers are fracking TERRIBLE about support. I doubt they will ever answer my question.

At this point though I'm thinking about sticking with 8.

 

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Jesus saves, Allah protects, and Cthulhu thinks you'd make a nice sandwich
First comes smiles, then lies. Last is gunfire. -Roland Deschain, of Gilead

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