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Author Topic: Anyone had their hacked bank card turned off and not been contacted by your bank? [Locked]
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
I will not mention the bank's name.

I know two people now, me included, that have had their bank card turned off when suspicious activity was detected. Great, it was a great save!!!


And they never called to tell us. We had to figure it out and call them. Once can be a fluke, twice is a pattern. My last bank called me immediately. This recent one was apparently turned off for days before it was realized. This could put someone in a real situation.

No phone call, no email, no text, no message on their website. Just cut it off and let the customer figure it out.


Anyone else have this BS from their financial institution? Just curious if this lack of customer service is common.

 

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-Prismatic- [Archive]  3 stars
Title: Keeper of the Ratings
Reg Thread Offendr

Posts: 538
Registered: 2002-11-18 18:05:28
My bank will throw my money at a homeless man as long as he says I owe him money.

 

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Tipztoe  4 stars
Posts: 1,775
Registered: 2004-3-1 17:53:43
yep that happened to me b4
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
-Prismatic- posted:

My bank will throw my money at a homeless man as long as he says I owe him money.



Sheesh, I already told you, I will pay you back already. I just needed a fix that day.

 

-----signature-----
Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
Tipztoe posted:

yep that happened to me b4



They just never contacted you?


To be extra clear, I am very happy they cut off my card. They assured us both that it is their policy to contact the customer when this happens, and yet, twice, no.

 

-----signature-----
Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
Gaevren  4 stars
Title: Wat do?
Posts: 1,181
Registered: 2004-9-15 09:29:36
I've never had a bank NOT contact me when something like that happens. That's just...wow.

 

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There are no automatic doors, just very polite ninjas
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
Gaevren posted:

I've never had a bank NOT contact me when something like that happens. That's just...wow.



I would have never thunk it either, until now.

 

-----signature-----
Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
Lanacan  3 stars
Title: Random, Crazy, Mental....
Posts: 789
Registered: 2002-2-19 17:27:59
not a bank.... But a credit card did it to me. When i called them to find out why I had to get the BBB involved. Still not resolved but the account is closed and there is no bad mark on my credit reports.
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
Lanacan posted:

not a bank.... But a credit card did it to me. When i called them to find out why I had to get the BBB involved. Still not resolved but the account is closed and there is no bad mark on my credit reports.



I did not think of the BBB, at least it may be documented for others or maybe more there. Checking that now!


Also, we are getting very little, almost no, help from the local branch personnel about it. "Well policy is...." "We do not know why..." "We can not get anyone to tell us why....." Etc.

 

-----signature-----
Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
Kordirn  4 stars
Title: Pirate Prince
Posts: 1,513
Registered: 2004-4-19 01:15:26
Last time I moved, I forgot that my zip code changed. So I was trying to get gas putting in the wrong zip code and it locked my card. I was never called by Wells Fargo. I had to call them to get it unlocked.

 

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